WeNext Support
WeNext AI Solutions Pvt Ltd
Platform: WeNext.ai (app.wenext.ai)
Registered Office: Hyderabad, Telangana, India
We’re here to help with anything — setup, integrations, billing, or issues.
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Contact
Support hours : Monday–Friday, 10:00–19:00 IST. We aim to respond within 1 business day.
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Before you contact us
Many setup questions are already answered in our guides. If yours isn’t, include these details in your message so we can help on the first reply: the email address on your WeNext account, the WhatsApp number you have connected, what you were trying to do, and a screenshot of any error.
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Help guides
Answers to 47 common questions about plans, setup, WhatsApp numbers, billing and integrations.
A step-by-step setup guide for sending WhatsApp campaigns from MoEngage through WeNext.
What API setup involves in India, which messaging limits apply and how Meta charges per message.
Template categories, examples and the checks to make before you submit a template to Meta.
How to ask customers for permission and keep a record that you can show if asked.
Compare the Launch, Sprint and Turbo plans and what each includes.
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Billing and refunds
For invoices, plan changes or payment questions, email support@wenext.ai from the address on your account. Refund terms are set out in our Refund Policy.