Returns & Refunds Policy
WeNext AI Solutions Pvt Ltd
Effective Date: November 2025
Platform: WeNext.ai (app.wenext.ai)
Registered Office: Hyderabad, Telangana, India
At WeNext AI Solutions Pvt Ltd, we aim to deliver high-quality digital products and services that meet the needs of every business we work with. WeNext.ai, being our flagship SaaS automation platform, follows a transparent and fair refund process to ensure trust and clarity for all customers.
01
No Return Policy (Digital Products & Services)
Our offerings—including SaaS subscriptions, digital services, onboarding, integrations, technical development, and consulting—are non-returnable because they are delivered electronically and consumed instantly.
Once access is provided or services are initiated, they cannot be returned.
02
Refund Eligibility
We offer refunds only under specific conditions stated below:
a. SaaS Subscriptions (WeNext.ai)
A refund may be considered when:
- You are unable to use the product due to a technical issue from our side.
- Our support team is unable to resolve the issue within 7 business days.
- Duplicate or accidental payments have been made.
Refunds are not applicable for:
- Partial usage of features
- Change of business requirement
- After the subscription period has started and services are functioning normally
- Add-ons, API usage, or AI credits already consumed
b. Custom Development / IT Services
Refunds are not issued for hours already spent or services already delivered.
However, if a project is cancelled before work begins, we can refund any advance amount after deducting planning/consultation charges (if applicable).
03
Free Trial & Demo
We encourage all customers to take a free product demo or the 7-day free trial before purchasing any plan. This helps ensure the platform suits your business needs.
04
How to Request a Refund
You can submit a refund request through any of the following:
Email: support@wenext.ai
Please include:
- Registered email ID
- Payment receipt / transaction ID
- Reason for refund request
- Screenshots or details of the issue (if technical)
Our finance team reviews each request within 5–7 working days.
05
Processing Timeline
Once approved, refunds are processed via the original payment method within 7–10 working days.
(Processing time may vary depending on your bank or payment gateway.)
06
Subscription Cancellations
You can cancel your WeNext subscription at any time.
After cancellation:
- Your plan will remain active until the end of the billing cycle
- No partial period refunds are issued
- Auto-renewal will be stopped
07
Contact
If you have any questions about this policy, feel free to reach us:
WeNext AI Solutions Pvt Ltd
Hyderabad, Telangana, India
- Email: support@wenext.ai
- Legal: support@wenext.ai