Terms of Service

WeNext.ai is an intelligent business messaging, customer engagement, and automation platform offering businesses and individual users comprehensive tools for:

• WhatsApp Business Automation: Automated message routing, auto-responders, multi-agent inbox, and interactive messaging flows.
• Customer Relationship Management (CRM): Lead capture, contact tagging, conversation history tracking, and sales pipeline management.
• AI-Driven Messaging & Workflows: AI chatbots, intelligent response generation, intent categorization, and automated follow-ups.
• Analytics & Performance Reporting: Real-time message delivery reports, response time tracking, conversion metrics, and visual dashboards.
• Omnichannel & Third-Party Integrations: Deep integrations with Meta platforms (WhatsApp Business APIs, Facebook, Instagram), ecommerce systems (Shopify, WooCommerce), payment gateways, and business CRMs.

The Services are provided on a hybrid model, including complimentary tier features and paid subscription plans with advanced automation capabilities.

Certain features require users to connect their verified Facebook Business Account and WhatsApp Business Account (WABA), operating under Meta's official WhatsApp Business Platform APIs.

2.1 Age & Business Authority

You must be at least 18 years of age and legally authorized to enter into binding agreements. If you are registering an account on behalf of a company, partnership, or legal entity, you represent and warrant that you have full legal authority to bind that entity to these Terms.

2.2 Account Information

You agree to provide true, accurate, current, and complete information during registration and to maintain and promptly update your account details to keep them accurate and complete.

2.3 Account Roles & Responsibilities

Accounts support multi-user role structures (including Workspace Owner, Admin, and Team Member roles). Account Administrators are fully responsible for all activities, permissions, messages sent, and actions performed by users invited under their account workspace.

2.4 Credential Security

You are strictly responsible for maintaining the confidentiality of your login credentials, API keys, and two-factor authentication methods. WeNext.ai is not liable for any loss or damage arising from unauthorized access resulting from your failure to safeguard your login details.

2.5 Compliance with Third-Party Platform Policies

In addition to these Terms, you agree to comply with Meta's Developer Policies, WhatsApp Business Policy, WhatsApp Commerce Policy, and Facebook Platform Terms at all times.

You agree to use WeNext.ai solely for legitimate, ethical, and lawful business operations. You agree NOT to use the Services to:

• Violate any applicable local, national, or international law, statute, or regulation.
• Send spam, unauthorized bulk broadcasts, phishing messages, or unsolicited promotional communications to individuals without prior opt-in consent.
• Infringe, misappropriate, or violate any intellectual property, trademark, copyright, or privacy rights of any third party.
• Transmit viruses, trojans, worms, logic bombs, malware, or any technologically harmful material.
• Abuse, reverse engineer, scrape, bypass messaging rate limits, or disrupt WhatsApp APIs or WeNext infrastructure.
• Distribute illegal, defamatory, obscene, harassing, fraudulent, deceptive, or threatening materials.
• Promote prohibited goods, illegal substances, gambling, or services restricted under Meta’s Commerce Policy.

We reserve the immediate right to inspect, throttle, suspend, or permanently terminate accounts that violate our Acceptable Use Policy or Meta’s policies, without prior notice or liability.

4.1 Meta Graph API Integration

To deliver messaging and campaign capabilities, WeNext.ai accesses and processes verified business data via Meta's official Graph API, strictly limited to:

• WhatsApp Business Account (WABA) IDs and Phone Number IDs
• Approved message template content, languages, and metadata
• Message delivery receipts, read statuses, and platform error logs
• Inbound and outbound conversation threads initiated or consented to by end-customers

WeNext.ai does not access, collect, or store personal Facebook or Instagram profile data (such as personal friends lists, private personal photos, or personal social feeds).

All business messaging data is encrypted in transit and at rest and utilized strictly to enable your business communication and CRM operations.

5.1 Pricing & Plans

Subscription pricing, feature inclusions, and usage tiers are published on the WeNext.ai website and inside the platform. Pricing is fixed as published; no negotiable pricing applies unless explicitly executed in a separate written agreement signed by an authorized representative of WeNext AI Solutions..

5.2 Billing Cycle & Auto-Renewal

Paid subscriptions are billed on a recurring monthly or annual basis, depending on the billing cycle selected at the time of purchase. All paid plans automatically renew at the conclusion of each billing cycle unless explicitly cancelled prior to the renewal date through your workspace billing dashboard.

5.3 Payment Methods & Processing

Payments are processed securely via PCI-DSS compliant third-party payment gateways (including credit cards, debit cards, and UPI). You authorize WeNext.ai and its payment partners to charge your designated payment method for all recurring plan fees and applicable statutory taxes (including GST).

5.4 Refunds

Refunds are governed by our Refund Policy, which forms part of these Terms. In summary, fees are generally non-refundable: no credit or proration is provided for partial billing cycles, unused message quotas, plan downgrades, or account cancellations. Refunds may be considered in the limited circumstances set out in the Refund Policy, including a technical fault on our side that our support team cannot resolve within 7 business days, and duplicate or accidental payments.

Where these Terms and the Refund Policy differ, the Refund Policy applies. See wenext.ai/refunds.

6.1 User Cancellation

You may cancel your subscription at any time directly through your account settings. Upon cancellation, your subscription will remain active until the end of your prepaid billing period. Cancellation stops future billing cycles but does not entitle you to any refund.

6.2 Termination by WeNext

We reserve the right to suspend or terminate your account access immediately without prior notice if:

• You breach any provision of these Terms or our Privacy Policy.
• Your account activities result in messaging bans, excessive spam reports, or sanctions from Meta/WhatsApp.
• Your usage creates security, legal, or reputational risks for WeNext.ai or its infrastructure.
• We are directed to do so by any court of law, statutory authority, or law enforcement agency.

7.1 Data Protection & Privacy

Our collection, handling, and storage of personal and business information are governed by our comprehensive Privacy Policy. We collect essential contact details, account credentials, and transactional logs necessary to operate the platform.

7.2 AI & Automation Improvement

Anonymized usage metrics and workflow data processed through the platform may be utilized to improve our proprietary AI models, enhance automation response accuracy, and optimize system performance. We do not sell, rent, or trade your proprietary business data or customer records to third parties.

7.3 Infrastructure & Hosting

WeNext.ai utilizes enterprise-grade cloud hosting provided by Amazon Web Services (AWS) with multi-zone redundancy, automated backups, and disaster recovery protocols.

7.4 Encryption Standards

All communications between users, WeNext.ai servers, and Meta APIs are secured over HTTPS/TLS protocols and encrypted using AES-256 and RSA cryptographic standards. While we enforce stringent safeguards, no internet-based transmission can be guaranteed as 100% immune from security risks.

8.1 Platform Ownership

All rights, title, and interest in and to the WeNext.ai platform—including its source code, database architecture, visual designs, user interfaces, documentation, logos, trademarks, workflows, algorithms, and AI systems—are and shall remain the exclusive intellectual property of WeNext AI Solutions Pvt Ltd.

8.2 Limited User License

Subject to compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the platform solely for your internal business operations during your active subscription.

8.3 Customer Data Ownership

You retain sole and exclusive ownership of all proprietary business data, contact lists, customer conversations, and media assets that you upload or transmit through the platform.

While we strive to provide reliable 99.9% platform availability, we do not guarantee uninterrupted, error-free, or continuously accessible Services. Scheduled maintenance, emergency security patches, or telecom partner downtimes may occasionally impact access.

We reserve the right to modify, enhance, update, or discontinue features or components of the Services at any time, provided that core paid functionalities are reasonably maintained during an active billing cycle.

The Services are provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, statutory, or otherwise.

• We expressly disclaim all implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
• We make no warranty or guarantee regarding specific conversion rates, sales volumes, lead generation results, or message delivery speed.
• We do not guarantee third-party platform approval, such as Meta Green Tick verification, WhatsApp template approvals, or messaging tier upgrades, as these decisions are made independently by Meta.

To the fullest extent permitted by applicable law:

• WeNext AI Solutions Pvt Ltd, its directors, officers, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, business goodwill, or commercial opportunities.
• We are not liable for any downtime, delivery failure, account restriction, or loss caused by Meta API outages, WhatsApp policy changes, internet service provider failures, or third-party infrastructure disruptions.
• Our total aggregate liability for any and all claims arising out of or related to these Terms or the Services shall not exceed the total subscription fees actually paid by you to WeNext.ai in the three (3) months immediately preceding the event giving rise to liability.

You agree to defend, indemnify, and hold harmless WeNext AI Solutions Pvt Ltd, its parent entity, officers, directors, employees, and contractors from and against any claims, liabilities, damages, losses, penalties, costs, and legal fees arising from or related to:

• Your access to or use of the Services;
• Your breach of any provision of these Terms or the Privacy Policy;
• Any violation of Meta’s Developer Policies, WhatsApp Business Policies, or third-party terms;
• The content, truthfulness, legality, or nature of messages transmitted from your workspace account.

These Terms shall be governed by, construed, and enforced in accordance with the laws of the Republic of India, without giving effect to any principles of conflict of laws.

Any dispute, claim, controversy, or legal proceeding arising out of or relating to these Terms or the breach, termination, or validity thereof shall be subject to the exclusive jurisdiction of the competent courts located in Hyderabad, Telangana, India.

We may update or revise these Terms from time to time to reflect product enhancements, legal updates, or statutory changes. The latest version will always be published on this page with the updated "Effective Date".

Your continued use of the Services after revised Terms become effective constitutes your full acceptance and agreement to be bound by the updated Terms.

For legal, billing, compliance, or general support inquiries, please contact us at:

• Entity: WeNext AI Solutions Pvt Ltd
• Product Platform: WeNext.ai (app.wenext.ai)
• Registered Office: Hyderabad, Telangana, India
• General Inquiries: hello@wenext.ai
• Customer Support: support@wenext.ai
• Official Website: https://wenext.ai