Frequently asked questions

Most WeNext accounts can be set up quickly once your business details and required access are available. Our team will guide you through connecting your channels, configuring your account, and getting your workspace ready.

You can start capturing and managing leads as soon as your channels and lead sources are connected. You can also connect ads, website forms, social channels, and other sources to bring incoming leads into WeNext automatically.

Yes. You can book a free WeNext demo to see how the platform works and discuss which features and automations are best suited to your business.

Yes. WeNext AI comes with a 7-day free trial, and no credit card is required. If you want help choosing a plan or setting up during the trial, contact our team or book a free demo.

WeNext supports multiple WhatsApp business numbers. The number of accounts you can connect may depend on your plan and Meta account configuration.

WeNext can be accessed through a web browser, and supported mobile access allows your team to stay connected while on the go.

This depends on how your WhatsApp number is connected. Meta's supported coexistence setup can allow eligible businesses to use the WhatsApp Business app and the WhatsApp Business Platform together. Our team will confirm the right setup for your number.

If a connection is interrupted, WeNext will help you identify the issue and reconnect your account. Your existing customer and CRM data stored in WeNext is not automatically lost because a channel becomes temporarily disconnected.

Using WeNext itself does not cause your number to be blocked. However, all WhatsApp messaging must comply with Meta's policies. Sending unsolicited messages, receiving excessive blocks or reports, or violating WhatsApp policies can affect your number's messaging ability.

Not simply because you run a campaign. Campaigns should be sent to customers who have provided appropriate consent and should follow WhatsApp's messaging policies. Poor-quality or unwanted messaging can result in blocks, reports, or restrictions.

WhatsApp message templates are reviewed by Meta. Many templates are approved quickly, but approval times can vary depending on the content and Meta's review process.

Not for every WeNext feature. However, Meta may require business verification or additional information to access certain WhatsApp Business Platform capabilities. Our onboarding team can guide you through the requirements applicable to your account.

Yes. WeNext lets you create and send WhatsApp campaigns to eligible customer lists using approved message templates while following Meta's messaging policies.

Messaging limits are determined by Meta and can vary based on your WhatsApp Business Account, number status, messaging quality, and other factors. WeNext helps you manage campaigns within the limits available to your account.

Yes. You can schedule campaigns and supported communications in advance so messages can be delivered at the right time without requiring manual sending.

Yes. WeNext provides campaign analytics to help you understand delivery, engagement, responses, and other relevant performance metrics.

Yes. Supported WhatsApp messages can include documents, PDFs, images, videos, product information, and other supported media formats.

Yes. With supported e-commerce integrations, WeNext can automate abandoned-cart reminders and follow-ups through WhatsApp to help recover potential sales.

Yes. WeNext can help connect supported Meta advertising and messaging workflows so customers can move from an ad into a WhatsApp conversation and your team can capture and manage those leads.

WeNext helps you capture and convert leads from channels such as WhatsApp, social media, Meta ads, website interactions, campaigns, and integrations. Automation can then qualify leads, trigger follow-ups, update CRM data, and route conversations to your team.

WeNext is primarily a platform that gives your business the tools to manage campaigns, conversations, automation, CRM, and customer engagement. Done-for-you marketing or managed services, where available, are separate from the standard platform subscription.

Yes. Depending on your commerce setup and integrations, customers can discover products, interact with your business, and move through the ordering journey directly from WhatsApp.

Yes. WeNext supports payment workflows and integrations with supported payment providers, allowing businesses to share payment links and connect payments to customer journeys.

Your customers aren't limited to debit or credit cards. Available payment methods depend on the payment gateway you connect and can include supported UPI payment options.

Yes. WeNext can integrate with websites to capture leads, start conversations, synchronize customer information, and trigger automated workflows.

Yes. WeNext has its own CRM capabilities and can also integrate with supported third-party platforms. Custom integrations may be possible through APIs depending on your requirements.

Yes. WeNext supports automation across supported Meta channels, including Facebook and Instagram, allowing you to manage more customer interactions from one platform.

Yes. Nexa AI can automatically handle supported customer queries using your configured business information and workflows, helping customers receive faster responses even when your team isn't immediately available.

Yes. WeNext's AI capabilities can support multilingual customer interactions. Language availability and response quality can vary depending on the language, configuration, and use case.

The conversation can be handed over to a human team member. This allows AI and automation to handle repetitive interactions while your team takes over conversations that require personal attention.

Nexa AI uses modern AI technology, but it is designed specifically around business and customer interactions. Rather than acting as a general-purpose chatbot, it can work with your business information, customer conversations, workflows, and connected WeNext tools.

WhatsApp's built-in capabilities primarily operate within the WhatsApp ecosystem. WeNext's Nexa AI is designed to work as part of a broader customer engagement platform — connecting conversations with CRM, automation, campaigns, commerce, appointments, customer data, and supported channels.

You can create and manage automations using WeNext's workflow tools. Our team can also guide you during onboarding and help you determine the right workflows for your business. Advanced or custom automation requirements may require additional implementation support.

Yes. You can build different journeys based on customer attributes, actions, lead stages, tags, events, or other supported conditions — for example, separate workflows for new leads, existing customers, abandoned carts, or high-intent prospects.

WeNext automates many repetitive customer engagement and operational tasks, but it isn't intended to replace your entire business team. Think of it as a platform that helps your team work faster — automating routine tasks while keeping people in control where human decisions are needed.

Yes. Multiple team members can collaborate through WeNext, helping sales, support, marketing, and other teams manage customer interactions together.

Yes. Authorized team members can access supported customer conversation history and related customer information, making it easier to understand previous interactions before responding.

Yes. WeNext can notify your team about new customer conversations and relevant activities based on your notification settings and connected channels.

Yes. WeNext's unified inbox brings supported customer conversations into one workspace, helping your team manage conversations without constantly switching between different tools.

WeNext uses security measures designed to protect business and customer information. Access to data is controlled based on authorized users and the platform's security configuration. Connected third-party services also remain subject to their respective security and privacy policies.

Yes. WeNext provides customer support to help with platform-related questions, troubleshooting, and supported integrations after onboarding. Support availability may vary by plan.

Yes. We can help your team understand how to use WeNext effectively, including conversations, CRM, campaigns, automation, and other features relevant to your setup.

WeNext is a business platform that integrates with official APIs and supported services, including Meta's business technologies where applicable. Specific partner, provider, or certification status should always be described according to the current approvals held by WeNext.

WhatsApp messaging charges are determined by Meta and can vary based on message type, destination country, and Meta's current pricing structure. These charges are separate from or may be handled according to your WeNext plan.

WeNext aims to keep pricing transparent. Depending on how you use the platform, additional third-party charges may apply — for example, Meta/WhatsApp messaging fees, payment gateway charges, AI usage, or certain third-party services. Any WeNext-specific add-ons should be communicated before activation.

Yes. You can move to a different WeNext plan as your requirements change, subject to the applicable billing terms and plan conditions.

Plan and billing options can change, so please check the current WeNext pricing or contact our team for the available monthly and annual subscription options.