Effective Date : November 2025

Entity : Photonx Technologies Private Limited

Returns & Refunds Policy

At PhotonX Technologies Pvt Ltd, we aim to deliver high-quality digital products and services that meet the needs of every business we work with. WeNext.ai, being our flagship SaaS automation platform, follows a transparent and fair refund process to ensure trust and clarity for all customers.

• No Return Policy (Digital Products & Services)

  Our offerings—including SaaS subscriptions, digital services, onboarding, integrations, technical development, and consulting—are non-returnable because they are delivered electronically and consumed instantly.
  

  Once access is provided or services are initiated, they cannot be returned.

• Refund Eligibility

  We offer refunds only under specific conditions stated below:

  a. SaaS Subscriptions (WeNext.ai)
  

  A refund may be considered when:

  • You are unable to use the product due to a technical issue from our side.
  • Our support team is unable to resolve the issue within 7 business days.
    
  • Duplicate or accidental payments have been made.

  Refunds are not applicable for:
  

  • Partial usage of features
  • Change of business requirement
  • After the subscription period has started and services are functioning normally
  • Add-ons, API usage, or AI credits already consumed

  b. Custom Development / IT Services
  

  Refunds are not issued for hours already spent or services already delivered.

  However, if a project is cancelled before work begins, we can refund any advance amount after deducting planning/consultation charges (if applicable).

• Free Trial & Demo

  We encourage all customers to take a free product demo or trial (where applicable) before purchasing any plan. This helps ensure the platform suits your business needs.

• How to Request a Refund

  You can submit a refund request through any of the following:

  Email : support@photonxtech.com

  WeNext Support : hello@wenext.ai

  Please include:

  • Registered email ID
  • Payment receipt / transaction ID
  • Reason for refund request
  • Screenshots or details of the issue (if technical)

  Our finance team reviews each request within 5–7 working days.
  

• Processing Timeline

  Once approved, refunds are processed via the original payment method within 7–10 working days.

  (Processing time may vary depending on your bank or payment gateway.)

• Subscription Cancellations

  You can cancel your WeNext subscription at any time.

  After cancellation:

  • Your plan will remain active until the end of the billing cycle
  • No partial period refunds are issued
  • Auto-renewal will be stopped

• Contact

  If you have any questions about this policy, feel free to reach us:

  PhotonX Technologies Pvt Ltd

  Hyderabad, Telangana, India

  Email : privacy@photonxtech.com

  Legal : legal@photonxtech.com