Terms of Service

1.1 What the Service does

The Service lets you connect social accounts and, within the plan you are on, plan content, create it with or without AI, schedule and publish it, work from an inbox, use keyword replies where offered, and review performance the connected platforms provide. The features, account limits, and AI credits for each plan are the ones shown on the pricing page and in the product. A feature shown in a marketing example is included only when your plan lists it.

WeNext Social is separate from the WeNext workspace at app.wenext.ai. These terms do not govern that product.

1.2 Changes to the Service

We may change, limit, or retire a feature. Connected platforms can also change or withdraw access, and a feature that depends on them may stop. If we discontinue the Service, we will give paid customers reasonable notice and a way to export their content where that is technically possible. Keep your own copies of content that matters to you.

1.3 Eligibility

You must be at least 18 years old and able to enter a contract. If you use the Service for a company, you confirm that you can bind that company, and “you” includes that company. Your use of the Service must comply with applicable law.

1.4 Registration

You must provide accurate account information and keep it up to date. You are responsible for activity under your login and for people you invite to a workspace. Tell us at support@wenext.ai if you believe the account is being used without permission.

2.1 Price

Prices are shown on the pricing page and at checkout, in Indian rupees, and include GST. We may change the price of a plan for future billing periods. The price that applies to you is the price shown when you start or renew that period.

2.2 Authorisation

You authorise our payment provider to charge the payment method you provide for the plan or top-up you choose, including applicable taxes. If a charge fails, we may suspend paid features until the payment succeeds.

2.3 Subscriptions

A paid plan is billed monthly or yearly, for the period you select. It renews for the same period unless you cancel before the renewal date. You can cancel in the product’s billing settings, where available, or by emailing support@wenext.ai. After you cancel, the plan stays active until the end of the period you already paid for, and it does not renew.

2.4 Free trial

A new account can start a 7-day free trial. The trial ends after 7 days. Trial limits, including connected accounts, scheduled posts, and AI credits, are the limits on the pricing page. A paid plan starts only when you choose one.

2.5 Refunds

Refunds follow the Returns & Refunds policy, which is part of these terms. Except as that policy describes, fees are not refunded for a change of mind, unused time in a period you already paid for, or AI credits already used.

While you follow these terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your own business. You may not copy the Service, resell it, or try to get around its security or plan limits. We own the Service, including its software, design, and brand. These terms do not give you any right in that property except the license above.

You keep ownership of the content you upload, write, or generate. You give us a license to host, display, adapt for format, and transmit that content only so we can provide the features you use, such as scheduling a post or sending a reply you approved.

You may connect only social accounts that you own or are authorised to manage. You are responsible for the content you publish and the replies you send, including having the rights to any text, image, music, or video, and for following the rules of each platform.

We may remove content or suspend access if we reasonably believe these terms, or a connected platform’s rules, have been broken.

Some features generate text, images, or video from a prompt, a brand note, or other material you provide. To do that, we send the relevant prompt and source material to the systems that run the feature, which may include a service provider. Output can be inaccurate, incomplete, or similar to other output. You decide what to generate and what to publish, and you are responsible for reviewing it first.

Plans include a stated number of AI credits for the trial or the billing period. Top-ups, when offered, are charged separately. Credits that have already been used are not refundable. We do not promise that unused credits carry over unless the product says so when you buy them.

Do not use the Service to:

• Break the law, or infringe someone’s privacy, intellectual property, or other rights
• Publish or store unlawful, deceptive, hateful, or harassing content
• Send spam, or run automations that the connected platform does not allow
• Impersonate a person or brand, or connect an account you are not allowed to manage
• Probe, disrupt, or overload the Service, or attempt to access another customer’s workspace
• Resell the Service or copy it to build a competing product

The Service is provided on an “as is” and “as available” basis. We do not warrant that a post will publish on every platform, that insights will be complete, or that AI output will be accurate, original, or fit for a particular campaign. Results depend on the platform and the audience. We work to keep the Service available, but we do not guarantee uninterrupted access.

To the extent the law of India allows, we are not liable for lost profits, lost content, lost followers, platform penalties, or indirect or consequential damages. Nothing in these terms limits liability that cannot be limited under the law of India.

If a claim is made against us because of content you publish, an account you connect without authority, or your breach of these terms, you will be responsible for the resulting losses and reasonable legal costs, unless the claim was caused by our breach of these terms.

These terms are governed by the laws of India. The courts at Hyderabad, Telangana have exclusive jurisdiction, except that either of us may seek interim relief in any court that can grant it.

We may update these terms. The new version will be posted on this page with a new date. If a change is material, we will notify the account email or show a notice in the product before it applies. If you keep using the Service after the change takes effect, the new terms apply. If you do not agree, stop using the Service and cancel any paid plan.

WeNext AI Solutions Pvt Ltd

Hyderabad, Telangana, India

Email: support@wenext.ai

Related policies: Privacy Policy and Returns & Refunds.