Privacy Policy

“Personal information” means information that relates to an identified or identifiable person. We collect it from you, from the social accounts you connect, and from your use of the Service, as the next sections describe.

If you do not provide information that a feature needs, that feature may not work. For example, we cannot publish to an account you have not connected.

Registration

To create an account you provide the details the signup form asks for, such as your name, email address, phone number, and a password. Passwords are stored in hashed form, not as plain text. You may also add a business or brand name and workspace details.

Customer support

If you email us or contact support, we keep that message and our reply so we can help you and keep a record of the request.

Making a purchase

Paid plans and AI credit top-ups are charged by a payment provider. We receive the payment status, the amount, and a transaction reference. We do not store full card or bank account numbers on WeNext Social.

Content you create

We store what you create in the product: drafts, captions, uploaded images and video, scheduled posts, brand notes, and the result of an AI action you run, such as a weekly plan or a generated image, carousel, or reel.

Other

If you invite someone to a workspace, we use the contact details needed to send that invitation and to show them the workspace you shared.

The product can connect the social accounts listed below, where that connection is offered in your plan. We do not ask a platform for your personal social graph, such as a friends list, for our own use. Disconnecting an account stops new access.

Instagram

Where WeNext Social offers an Instagram connection, we access the account details, posts, and engagement information that Instagram shares for the permissions you approve. That can include a profile name or image, an account ID, access tokens, the posts you schedule or publish, and performance information the platform makes available. If you use the inbox, it can also include comments or messages the platform sends for that account. We use this only to provide the feature you turned on. We do not sell it. You can disconnect the account in the product.

Facebook

Where WeNext Social offers a Facebook connection, we access the account details, posts, and engagement information that Facebook shares for the permissions you approve. That can include a profile name or image, an account ID, access tokens, the posts you schedule or publish, and performance information the platform makes available. If you use the inbox, it can also include comments or messages the platform sends for that account. We use this only to provide the feature you turned on. We do not sell it. You can disconnect the account in the product.

LinkedIn

Where WeNext Social offers a LinkedIn connection, we access the account details, posts, and engagement information that LinkedIn shares for the permissions you approve. That can include a profile name or image, an account ID, access tokens, the posts you schedule or publish, and performance information the platform makes available. If you use the inbox, it can also include comments or messages the platform sends for that account. We use this only to provide the feature you turned on. We do not sell it. You can disconnect the account in the product.

YouTube

Where WeNext Social offers a YouTube connection, we access the account details, posts, and engagement information that YouTube shares for the permissions you approve. That can include a profile name or image, an account ID, access tokens, the posts you schedule or publish, and performance information the platform makes available. If you use the inbox, it can also include comments or messages the platform sends for that account. We use this only to provide the feature you turned on. We do not sell it. You can disconnect the account in the product.

YouTube access, where offered, is also subject to YouTube’s and Google’s own terms. You can revoke that access from your Google account settings as well as from WeNext Social.

TikTok

Where WeNext Social offers a TikTok connection, we access the account details, posts, and engagement information that TikTok shares for the permissions you approve. That can include a profile name or image, an account ID, access tokens, the posts you schedule or publish, and performance information the platform makes available. If you use the inbox, it can also include comments or messages the platform sends for that account. We use this only to provide the feature you turned on. We do not sell it. You can disconnect the account in the product.

Threads

Where WeNext Social offers a Threads connection, we access the account details, posts, and engagement information that Threads shares for the permissions you approve. That can include a profile name or image, an account ID, access tokens, the posts you schedule or publish, and performance information the platform makes available. If you use the inbox, it can also include comments or messages the platform sends for that account. We use this only to provide the feature you turned on. We do not sell it. You can disconnect the account in the product.

Log data

When you use the product, our servers record technical information needed to run and protect it. That can include an IP address, browser or device type, the pages or features you use, and the time of the request. We also keep error logs so we can fix failures.

Cookies

The marketing site at wenext.ai/social does not set advertising or analytics cookies.

The product uses cookies and similar storage that are needed to keep you signed in, protect the session, and remember settings. If you block cookies, sign-in and other parts of the product may not work.

Links to other websites

The Service links to social platforms, the payment flow, and other sites we do not operate, including wenext.ai. Those sites have their own privacy policies. We are not responsible for how they handle information.

We use personal information to:

• Create and run your account, workspace, and connected accounts
• Plan, draft, schedule, and publish the content you ask us to publish, and send replies you approve
• Show inbox activity and suggest replies for you to review before anything is sent
• Show performance information the connected platform provides
• Apply the limits of your plan, including the trial, the number of social accounts, and AI credits
• Take payment, send receipts, and handle a refund request
• Answer support requests and tell you about your account, billing, or a change to the Service or these policies
• Protect the Service, prevent abuse, and fix errors

We do not sell personal information.

We share personal information only as needed to run WeNext Social:

• Service providers that host the Service, send email, process payment, or run an AI feature you use. They may use the information only to provide that service.
• The social platform you connected, when you publish, reply, or otherwise ask us to act on that account.
• People you invite to a workspace, who can see the accounts and content in that workspace.
• Authorities or other parties, when the law requires it, or to protect the rights, safety, and integrity of customers and the Service.
• A buyer of the business, if WeNext Social is part of a merger, acquisition, or sale of assets. We will tell customers before their information becomes subject to a different privacy policy.

We protect information in transit with encryption, limit access to people who need it to operate the Service, and store passwords only in hashed form. No security measure is perfect. We cannot guarantee that information will never be accessed without authorisation.

If we learn of a breach that creates a risk to people whose information we hold, we will notify affected customers and the authorities to the extent the law requires.

We keep account and content information while your account is open. When you disconnect a social account, close your account, or ask us to delete personal information, we delete it or de-identify it, except where we need a record to complete a payment, prevent fraud, resolve a dispute, or meet a legal duty such as tax record-keeping. A specific retention schedule, including how long backups are kept, has not been published here.

Depending on applicable law, including the Digital Personal Data Protection Act, 2023 when it applies, you can ask us to:

• Confirm whether we hold personal information about you, and for a copy of it
• Correct information that is inaccurate
• Delete personal information, subject to the exceptions in the section above
• Withdraw consent where we rely on consent, including by disconnecting a social account
• Raise a grievance about how we handle personal information

You can disconnect an account, delete a draft, or close an account in the product where those controls are available. For anything else, email support@wenext.ai. We will respond within the time required by applicable law.

If you are in a customer’s audience and want a comment or message removed from WeNext Social, contact that customer first. You can also email support@wenext.ai.

Grievance contact

Email support@wenext.ai with the subject “Privacy grievance”. Include your account email, what happened, and what you want us to do.

We operate from Hyderabad, India. Hosting, payment, and AI providers may process information in India or in another country where they run their systems. When they do, they process it for the purposes in this policy. This policy does not describe a specific cross-border transfer framework.

The Service is for businesses and for people who are at least 18 years old. We do not knowingly create accounts for anyone younger. If you believe a child has given us personal information, email support@wenext.ai and we will delete it.

We will post any new version on this page and change the date at the top. If a change materially affects how we use customer personal information, we will also email the account address or show a notice in the product before the change takes effect.

WeNext AI Solutions Pvt Ltd

Hyderabad, Telangana, India

Email: support@wenext.ai

Related policies: Terms of Service and Returns & Refunds.