Returns & Refunds

A subscription, an AI credit top-up, and access to the product are delivered electronically. They cannot be returned in the way a physical product can. Once a billing period has started and the product is working, the fee for that period is for access during that period.

We will consider a refund of a WeNext Social payment in two cases:

• You cannot use the product because of a technical fault on our side, and our support team cannot fix that fault within 7 business days of your report.
• You were charged twice for the same purchase, or you were charged by mistake.

Write to support@wenext.ai within 14 days of the charge, or within 14 days of the end of the 7 business days above. Include the account email, the payment reference, and, for a fault, what you were trying to do.

We do not refund a payment for:

• A change of mind, or a plan that does not fit the way you want to work
• Unused days left in a billing period after you cancel
• A downgrade, or a difference in price between monthly and yearly billing
• AI credits, generations, or top-ups that have already been used
• A failure caused by a connected social platform, including a removed API, a rejected post, or an account the platform has restricted
• Content results, follower counts, or campaign performance

The trial lasts 7 days and is free. There is no charge to refund. A paid plan begins only when you choose one. Use the trial to decide whether the product fits, before you pay.

Credits included in a plan are part of that plan’s fee and follow the refund rules above. A separate credit top-up can be refunded only if it was charged twice or by mistake, or if the credit purchase itself could not be delivered because of a fault on our side. Credits that have already been used are not refunded.

We review a complete request within 7 business days. If we approve it, we send the refund to the original payment method within 10 business days of approval. Your bank or the payment provider may take longer to show it.

If we decline a request, we will tell you why, by email.

You can cancel a paid plan at any time in the product, or by emailing support@wenext.ai. After cancellation:

• The plan remains usable until the end of the period you have paid for
• It does not renew
• We do not refund the unused part of that period, except where section 2 applies

WeNext AI Solutions Pvt Ltd

Hyderabad, Telangana, India

Email: support@wenext.ai

Related policies: Terms of Service and Privacy Policy.